Right resource at the right time, well done Orleans

To Whom It May Concern

Trust you are well,

I would like to bring to your attention that you have a superstar within your organization.

It is imperative that I highlight the Fantastic service your staff member named Orleans provided in my time of need when my husband’s car gave me issues in his absence.

Orleans showed knowledge of his role but more so showed empathy and understanding towards my situation. He calmed me in my moment of panic and also educated me more in this process and made me feel and know that I am not alone in this struggle.

I will highly advise that you get him to share his best practices with his colleagues as this will definitely contribute towards you providing an amazing service to the public in general.

Keep up the brilliant service, and your amazing personality will get you far in life.

Regards

A happy customer

Sumaya

Another compliment received, well done Orleans

To Whom It May Concern:

On the 26^th April 2016, we requested for our insurance company to collect one of our vehicles involved in an accident. We were contacted by Orleans from Affinity Assist to organise collection point and other details. During the course of the morning we had multiple calls from Orleans to let us know which company would be coming to collect the vehicle and how long they would take, how far they were etc.

We would like to state that we were very pleased dealing with Affinity Assist as they were very helpful, professional and informative. At no stage were we “in the dark” as to when the tow service would arrive. Orleans even called back after towing service had collected our vehicle to make sure all was dealt with and that we had no further queries.

We would like to thank Affinity Assist and Orleans for your service that day.

Kind Regards,

Sarah Barrett

Nsele Emergency ServicesTo Whom It May Concern:

On the 26^th April 2016, we requested for our insurance company to collect one of our vehicles involved in an accident. We were contacted by Orleans from Affinity Assist to organise collection point and other details. During the course of the morning we had multiple calls from Orleans to let us know which company would be coming to collect the vehicle and how long they would take, how far they were etc.

We would like to state that we were very pleased dealing with Affinity Assist as they were very helpful, professional and informative. At no stage were we “in the dark” as to when the tow service would arrive. Orleans even called back after towing service had collected our vehicle to make sure all was dealt with and that we had no further queries.

We would like to thank Affinity Assist and Orleans for your service that day.

Kind Regards,

Sarah Barrett

Nsele Emergency Services

Towing wars

"Tow truck war threats drag in top company"

When is this going to stop, surely every company has the right to business opportunities? 

Read more below

http://mini.iol.co.za/news/crime-courts/tow-truck-war-threats-drag-in-top-company-1984139

Customer Gratitude trumps loyalty

How customer Gratitude trumps customer loyalty. 

http://eepurl.com/bEcs0T

Constant Commitment Backed Up By Action

   AT AFFINITY OUR SEEDS OF INNOVATION ARE:

• We reduce the impact towing costs have on your average claims cost from 50 per cent down to 8 per cent.
• We decrease your claims turn around times.
• We reduce and guarantee your towing fees.
• We create an all round positive customer experience with your brand.
• We cultivate positive relationships with both the insurance and towing industries.
• We create new products and re-engineer your existing ones.
• We place no limits on services offered

Click on the video to hear from Affinity Group's, Bjorn Gussenhoven, discusses how we effectively manage an incident to drive down towing costs, saving our clients money.


Click on the link and see how you can save money now -----> Save Money Now
Take our survey here ------> Towing Cost Analysis

Are you paying too much for towing?

Where you can reduce you average cost of claims and decrease your claims turn around times, creating an all round positive customer experience with your brand......

https://www.surveymonkey.com/r/RB7PMVZ

Affinity Group creating Synergistic                Business Success

What is the power of Affinity?

If your towing costs are impacting your average cost of claims and what you can do to change that, see this link:

http://eepurl.com/bvZJub