We Value Your Feedback

http://eepurl.com/btjnqr

What is the Power of Affinity?

http://eepurl.com/bsOGOz

Great service delivery - Well done to the team

Good day

To whomever this good story may concern. 

I would like to briefly express my appreciation for your team's assistance this weekend. 

My car's power steering broke and this in turn prevented me from driving the car completely. I was fortunate enough to make it home safely with my car, but I was however now stranded. I then approached you for help.  

From the word go, your call center was calm, understanding, extremely nice and tremendously professional. Don't take my word for it, go draw the call recordings. not once was I confused or upset nor did I experience anything counter productive. 

Your team's ability to work as a collective is extremely rare and something to be proud of. Your work ethic is splendid and you deliver truly world class emergency assistance. 

I wanted to take this opportunity to thank you for helping me get my car to the dealership so that the fault can be attended to. In hindsight I was probably just another case you dealt, but to me as a person your help meant the world to me. I was never belittled or made to feel that I was inconveniencing anyone. You all made me feel informed, part of the process, and valued as a customer. 

The client centrism you deliver is not common place nor did I expect it. Normally everything is a mission or a struggle, yet not with you, not at all. 

Please may I ask you to circulate this to the team if permitted? I really wanted everyone to know that this was truly outstanding and I hope people realise that this is how you grow and develop your career in any organisation and that it not only helps the organisation meets its performance / financial goals. It is through professional excellence that people recognise your talent, and where best practice is born. It is through that best practice where application and replication is needed, and then people look at their people identified as talent. This is how an organisation grows to become the best, through excellent people. 

Everyone I spoke to this weekend, fits that description. You are all rock stars, and I hope you keep it up, because it is this kind of situation that allows you to rise above the rest as an organisation, as a team, but most of all as a person. 

Looking forward to a continued, sustained business relationship with you