HI there
Just a note to say how incredibly impressed I have been with Gold Club!
I have had to call them out on three occasions in the last month: My car battery packed in; the circuit breaker in the house was faulty and yesterday my drains were blocked.
Every time I called the person I spoke to (Marsha, Nadia and Luke) were nothing short of amazing. Polite, professional and friendly and told me exactly how they would handle the problem. They called back to advise precisely how long it would be before the appropriate assistance arrived.
On the drainage issue Marsha initially said the plumber would take an hour to get to me and asked if that was in order - did I have any other arrangements?
She called me later once the plumber was 10 minutes away.
The follow up after the problem was fixed was brilliant - who does that in this day and age!!
WELL DONE AND THANKS SO MUCH
Michele
Badger Insurance
Well done team you make us proud
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