Awesome service

On Thursday morning 29 January 2015 Craig Williams attended to my request for Roadside Assistance.

 I wish to place on record that his assistance was excellent – he was informative, calm, and called me every 20 minutes as he said he would. I should mention that I was approached by 2 policemen who arrived in their van, one of which insisted I use a tow-in service he would call. He was very insistent, and I felt a bit threatened. Craig spoke to him and stayed on the line with me until I indicated that they had left (incidentally, that tow-in truck arrived about 5 minutes later, but I refused the service).

Craig stayed in touch until he had confirmation that the tow-in had arrived, and enquired later to check that I had arrived at my office..

To add to that – he called later in the afternoon to enquire how my day had been…. 

It is not always that one receives such calm, friendly service , and Craig should be recognised for the excellent service he gives.

It would be appreciated if you would convey to him my appreciation.